Our refund terms by service type. Questions? Email us before purchasing — we're happy to help.
This Refund Policy governs all purchases made through trainwithswan.com and is incorporated by reference into our Terms of Service. In the event of any conflict between this Policy and the Terms of Service, this Refund Policy is the controlling document.
All payments are processed through Stripe. By completing a purchase you agree to the terms of this Policy in addition to our full Terms of Service.
The Blueprint Audit is a done-for-you deliverable service. Because significant coach time and expertise are invested once your food logs are received and analysis begins, our refund window is tied to whether work has commenced — not whether you have received the final deliverable.
You are eligible for a full refund if both of the following conditions are met:
No refund will be issued once any of the following have occurred: analysis work has begun; your food logs have been reviewed; your personalized meal plan or swap recommendations have been drafted; or your debrief call has been scheduled or completed — regardless of whether the final deliverable has been delivered to you.
To receive your audit, clients must submit their food logs within 30 days of purchase. If food logs are not submitted within 30 days, the purchase is forfeited with no refund. This deadline exists because your analysis is time-sensitive and based on current dietary data. If you need additional time, contact us at support@trainwithswan.com before your deadline — extensions may be granted at our discretion.
Your completed audit will be delivered within 5 business days of receiving your food logs. If delivery is delayed beyond this window due to circumstances within our control, you are eligible for a service credit toward a future purchase. See Section 6 (Delay Credits) for details.
Personal Training packages are available for both in-person sessions in Pasadena, CA and online coaching. The following refund terms apply to all package purchases.
Personal Training packages are eligible for a refund on unused sessions only, within 14 days of the purchase date. Refund requests must be submitted in writing to support@trainwithswan.com within this window.
If a client misses 30 consecutive days without communication, any unused sessions expire. The Company is under no obligation to extend or reinstate expired sessions, though exceptions may be made at coach discretion for documented emergencies.
Coaching subscriptions include Precision Programming (monthly) and 1-on-1 Full Coaching (monthly and quarterly). All subscriptions are managed through Stripe and auto-renew unless cancelled.
Coaching Subscriptions are eligible for a refund within 7 days of the start date of each recurring billing period. After 7 days, the full billing period is non-refundable.
You may cancel your subscription at any time through the Client Portal. Upon cancellation, your access and coaching services will continue through the end of the current paid billing period. No partial refunds are issued for unused days within a billing period after the 7-day window has passed.
Select services offer a 7-day free trial for new clients. Your payment method will be charged automatically at the end of the trial period according to your chosen subscription plan. Cancel before the trial ends to avoid being charged.
Quarterly subscriptions are billed as a single payment covering three months of service. The 7-day refund window applies from the date of each quarterly charge. No partial refunds are issued for unused months within a quarterly period after the 7-day window has passed.
All payments and refunds are processed through Stripe. Approved refunds are returned to the original payment method used at the time of purchase. The Company does not issue refunds by cash, check, or alternative payment method.
Once a refund is approved and initiated by the Company, processing time is typically 5–10 business days depending on your card issuer or payment provider. The Company is not responsible for delays caused by your bank or payment provider once the refund has been initiated on our end.
We strongly encourage clients to contact us directly at support@trainwithswan.com before initiating a chargeback or dispute with their bank or card issuer. Most issues can be resolved quickly and directly.
Initiating a chargeback without first contacting the Company constitutes a breach of these Terms and may result in:
Fraudulent chargebacks — where services were rendered as agreed and the client knowingly disputes the charge — will be contested in full. The Company maintains records of all coaching communications, program deliverables, and session logs for this purpose.
If the Company fails to deliver a service within its stated timeline due to circumstances within our control, clients are entitled to a service credit toward a future purchase — not a cash refund.
If your audit is not delivered within 5 business days of receiving your food logs and the delay is due to circumstances within our control, you are entitled to a credit of $50 toward any future service. This credit is applied automatically upon request.
Delay credits do not apply when delays are caused by: client failure to submit required materials on time; incomplete or unusable food logs requiring resubmission; force majeure events as defined in our Terms of Service; or circumstances outside the Company's reasonable control.
To request a refund, email us at support@trainwithswan.com with the subject line "Refund Request" and include:
We will respond to all refund requests within 2 business days. If your request is approved, the refund will be initiated promptly and you will receive a confirmation email from Stripe.
Questions before purchasing?
We're happy to answer any questions about our refund policy before you commit.